Terms and Conditions for Landscaping Richmond upon Thames

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Richmond upon Thames and apply to all domestic and commercial customers who book, accept a quotation, or otherwise instruct us to carry out work. By proceeding with a booking, you agree to these terms in full. Please read them carefully before confirming any service, as they explain how our landscaping services are arranged, paid for, changed, completed, and, where necessary, cancelled.

In these terms, references to we, us, and our mean the service provider delivering Richmond upon Thames landscaping works. References to you and your mean the customer, property owner, occupier, or authorised representative placing the booking. These terms are designed to be clear and fair, and they apply alongside any written quotation, invoice, or project-specific specification we issue. If there is any conflict between a written quotation and these general terms, the written quotation will normally take priority for that specific job, unless stated otherwise.

A booking may be made by phone, email, online form, or other agreed communication method, but no work will begin until the booking has been accepted by us. All quotations are based on the information available at the time of issue and may depend on site access, ground conditions, the scope of the garden or landscape works, and any special requirements you have described. We reserve the right to revise pricing if the actual site conditions differ materially from the information provided before the booking.

Booking Process and Acceptance

When you request a service, we may ask for photographs, measurements, plans, or a site visit to assess the work. This helps us prepare an accurate quotation for garden landscaping, planting, turfing, patio-related works, pruning, clearance, or similar services. A quotation does not become a confirmed booking until it has been accepted by you and acknowledged by us. Acceptance may be made in writing, by email, by electronic approval, or by paying a deposit where required. We may refuse a booking at our discretion where the request is outside our service scope, unsafe, unlawful, or not commercially viable.

The booking process may include agreeing a provisional date, confirming access arrangements, identifying any materials to be supplied, and clarifying whether waste removal is included. You must ensure that all information provided to us is accurate and complete. If you are booking on behalf of a landlord, tenant, managing agent, business, or other organisation, you confirm that you have authority to do so. Any changes made after confirmation may affect availability, timing, and price, particularly where machinery, plant, or specialist labour has been allocated.

We aim to carry out landscaping services Richmond upon Thames in a professional and orderly manner, but timing may be affected by weather, seasonal conditions, material delays, access restrictions, or unforeseen safety concerns. If a project is scheduled over multiple visits, each visit may be treated as part of the same overall instruction unless otherwise agreed. We may suspend or reschedule work where conditions are unsuitable, where legal compliance requires delay, or where continuing would risk damage, injury, or unnecessary disruption.

Payments, Deposits, and Invoicing

Unless agreed otherwise in writing, payment terms will be stated on the quotation or invoice. For many projects, a deposit may be required before work is booked in, especially where materials are ordered in advance or where the work involves several stages. The balance is normally due on completion of the agreed service or in accordance with stage payments set out in the quotation. We accept payment by the methods we specify at the time of booking. All prices are stated in pounds sterling and may be subject to VAT where applicable.

You must pay invoices by the due date shown. If payment is not made on time, we may charge reasonable recovery costs, suspend further work, and withhold delivery of materials or completion certificates until outstanding sums are paid in full. Any discount or promotional rate is valid only if the conditions attached to it are met. Where a quotation is based on estimated quantities, final charges may vary if more or less work, labour, or waste removal is required than originally anticipated.

For larger or recurring Richmond upon Thames landscaping projects, we may agree progress payments linked to milestones such as site preparation, hard landscaping completion, planting, or final clearance. If you fail to make a progress payment when due, we may pause work until payment is received. We reserve the right to add interest on overdue amounts in accordance with applicable law, as well as any reasonable costs associated with debt recovery. Title to any materials supplied may remain with us until payment has been received in full.

Cancellations, Delays, and Changes

If you wish to cancel or reschedule a booking, you should notify us as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already incurred costs for labour, materials, delivery, or waste disposal. If cancellation occurs after materials have been ordered or work has begun, you may be required to pay for those costs in full. For bespoke items, plants, or specially ordered supplies, cancellation may not be possible without charge.

If you are a consumer and the booking was made at a distance, you may have cancellation rights under the Consumer Contracts Regulations, subject to any exceptions that apply to services already started with your agreement. Where you request work to begin within the cancellation period, you acknowledge that you may lose the right to cancel once the service has been fully performed, and you may be liable for reasonable costs already incurred. This does not affect any statutory rights that cannot be excluded by law.

We may need to change a booking due to severe weather, illness, equipment failure, access problems, safety concerns, or events beyond our reasonable control. In such cases, we will aim to rearrange the work at the earliest reasonable opportunity. We are not liable for delays caused by matters outside our control, but we will use reasonable efforts to minimise inconvenience. If a delay means certain seasonal tasks are no longer appropriate, we may suggest an alternative approach or revised schedule for the landscaping Richmond upon Thames project.

Site Conditions, Access, and Customer Responsibilities

You must provide safe, reasonable access to the property and ensure that work areas are clear of hazards as far as possible before we arrive. This includes securing pets, moving fragile items, identifying underground services where known, and informing us of any hidden risks such as unstable structures, contaminated soil, or restricted access routes. If we are unable to perform the work safely because suitable access is not available, additional charges may apply for wasted attendance time or aborted visits.

You are responsible for obtaining any permissions, consents, or approvals needed for the work, unless we have expressly agreed in writing to obtain them on your behalf. This may include landlord consent, neighbour access arrangements, planning-related approvals, conservation restrictions, or other permissions required by law. We may refuse to carry out work that appears to breach a legal requirement or that could create a nuisance, damage property, or involve unsafe practices.

Where our work depends on your instructions, selections, or approvals, delays caused by slow responses may extend the completion date without penalty to us. If you ask us to continue despite a known risk, we may decline if the request would compromise safety, quality, or compliance. We also reserve the right to charge for additional labour arising from changes to the agreed scope, including repeated revisions, extra visits, or unexpected removal of obstructions. For clarity, our landscaping services are limited to the scope described in the quotation or agreed instruction.

Liability and Insurance

We will carry out work with reasonable skill and care and will use appropriate materials and methods for the agreed task. However, nature-based and outdoor works involve inherent variability. Plant growth, seasonal effects, soil movement, drainage behaviour, and weather conditions can all influence the final result. Except where required by law, we do not guarantee the survival of plants, the long-term performance of natural materials, or outcomes affected by circumstances beyond our control. Any care instructions we provide should be followed to reduce risk of damage or failure.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of business, or loss arising from delays beyond our reasonable control. Our total liability for any claim connected with a booking will generally be limited to the amount paid, or payable, for the specific service giving rise to the claim, unless a higher amount is required by law.

We are not liable for pre-existing defects, hidden damage, structural faults, underground services not disclosed to us, or issues caused by third parties. If we discover that continuing work may damage property, services, or the surrounding area, we may stop and seek instructions. Any variation requested by you that changes the original scope may affect the risk profile of the project. These limitations are intended to be fair and are common in garden landscaping agreements where outdoor conditions can change rapidly.

Waste Removal and Environmental Compliance

Where waste removal is included in the service, we will remove agreed green waste, soil, rubble, or packaging in line with applicable waste regulations. Waste arising from landscaping Richmond upon Thames work may be transported, stored, sorted, recycled, reused, or disposed of through authorised routes only. We will not knowingly dispose of controlled, hazardous, or prohibited waste unless this has been specifically agreed and handled in accordance with the law. If your project generates waste that requires special handling, additional charges may apply.

Any materials removed from site become waste unless otherwise agreed in writing. You should not assume that items left on site will be kept for reuse, and we accept no responsibility for storing or returning discarded materials unless we have expressly agreed to do so. If you wish to retain topsoil, timber, stone, pots, fixtures, or other items, you must make this clear before work begins. We reserve the right to separate reusable materials from true waste where practical and lawful.

We expect customers to disclose any known contamination, asbestos risk, chemical residue, invasive species, or similar environmental hazard before booking. If such issues are discovered during the works, we may stop immediately and require specialist assessment. Costs arising from undisclosed hazardous waste, unexpected disposal requirements, or regulatory compliance measures may be charged additionally. You agree not to request any action that would breach environmental, transport, dumping, or duty-of-care obligations. Our commitment to responsible Richmond upon Thames landscaping includes lawful waste handling and sensible resource use.

Termination, Complaints, and General Provisions

We may terminate or suspend a booking if you breach these terms, fail to pay on time, prevent safe access, or request unlawful or unsafe work. If termination occurs after work has started, you must pay for all work completed, materials supplied, committed costs, and any reasonable expenses already incurred. If we decide to cancel because the work cannot be carried out safely or lawfully, we will refund any amounts due for undelivered services, subject to any non-refundable costs already incurred with your agreement or due to your instructions.

Any complaint should be raised promptly and in good faith so that we can assess the issue and, where appropriate, remedy it. We may ask for photographs, site access, or further details to investigate. Raising a complaint does not entitle you to withhold payment for undisputed services already provided. If an agreed remedy is offered and accepted, that remedy will usually be the full extent of our obligation for the issue concerned, unless the law requires otherwise. We encourage all matters to be resolved through direct discussion and reasonable cooperation.

These terms, together with the quotation and any written variation, form the entire agreement between you and us for the relevant service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. No waiver of any right or remedy will be effective unless agreed in writing. A failure by us to enforce a term immediately does not prevent us from enforcing it later. These provisions are intended to support clear and professional landscaping services Richmond upon Thames arrangements.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with a booking, quotation, service, payment, cancellation, liability issue, or waste handling matter will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This legal framework applies to all landscaping services supplied under these terms.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, you should not proceed with the booking or permit work to begin. The purpose of these terms is to create a clear, fair, and lawful basis for carrying out Richmond upon Thames landscaping projects while protecting both parties and helping the work proceed efficiently, safely, and in compliance with applicable UK requirements.